AI chatbot for universities that answers student questions 24/7 about admissions and more.

Description

Ivy.ai is an AI-powered chatbot platform specifically designed for higher education institutions. It answers students' frequently asked questions regarding admissions, financial aid, registration, housing, dining, and more, 24/7/365. Its Natural Language Processing capabilities allow it to understand questions in conversational language. The platform is multi-channel, available on websites, SMS, Facebook Messenger, and more. By deflecting common questions, it allows staff to focus on complex cases. It features a seamless handoff to human agents when necessary. An analytics dashboard shows what students are asking most, and the Knowledge Base Management system allows for easy answer updates. Features include personalization based on the student profile (prospect vs. current, undergraduate vs. graduate) and multi-lingual support. It integrates with CRM and SIS systems and is used by hundreds of colleges and universities, including Georgia State and Colorado State. Ivy.ai dramatically improves the student experience with instant answers and reduces the workload for admissions and student services staff. Pricing is based on institution size, and setup is completed in weeks.